NetSpeed Meter

Product support

Get back to a clear signal.

Practical answers for installation, positioning, usage history and Plus.

Contact support

Email supportsupport@apploxa.comMicrosoft StoreProduct page · Store ID 9PDHMX589DX5

We aim to acknowledge support requests within two business days. Please do not include passwords, payment-card details or unrelated personal data.

Quick fixes

The monitor is not visible

  1. Open the notification area near the Windows clock.
  2. Right-click the NetSpeed Meter icon.
  3. Select Show monitor, then Dock to taskbar.

The speed remains at zero

  1. Open Settings from the tray menu.
  2. Set Monitored adapter to Auto — all active adapters.
  3. Create network traffic by opening a webpage or downloading a file.
  4. If you use a VPN, try selecting its adapter manually.

The monitor is behind another window

Select Dock to taskbar again. NetSpeed Meter is designed to sit just above the taskbar work-area edge on Windows 10 and 11.

Installation, updates and startup

The Microsoft Store installs, signs and updates the packaged version. To start NetSpeed Meter with Windows, manage the packaged startup entry in Task Manager → Startup apps. Windows may disable startup applications automatically after system changes.

If an update fails, restart Windows, open Microsoft Store, select Library and choose Get updates.

Usage statistics

Statistics are estimates derived from Windows network-adapter byte counters. They may differ from your internet provider's billing because local adapters can include LAN traffic, VPN overhead and other system activity.

History is local to your Windows user profile. Resetting app data or uninstalling may remove it. Export important Plus reports before clearing data.

NetSpeed Meter Plus

Plus is a durable Microsoft Store add-on. Purchase and restoration depend on the Microsoft account signed into Store and an active Store licensing service.

  1. Confirm Microsoft Store is signed into the account that purchased Plus.
  2. Restart NetSpeed Meter while connected to the internet.
  3. If features remain locked, install pending Store updates and restart Windows.
  4. Contact support with the purchase status shown by Store. Never send full payment details.

Report a problem effectively

Include:

  • Windows version and display scale.
  • NetSpeed Meter version.
  • Packaged Microsoft Store or direct EXE installation.
  • Steps that reproduce the problem.
  • Expected and actual behavior.
  • A screenshot if it contains no sensitive information.

Email: support@apploxa.com